GoZen Managed VPS - What's Included
What ‘managed’ actually means on GoZen Host VPS plans. What we handle, what you handle, and when to choose managed.
4 min read
“Managed VPS” means different things at different hosts. At GoZen Host, it means our engineers handle the infrastructure so you can focus on your websites and applications. When you order a VPS you choose Self Managed, Managed + Enhance Control Panel ($40/mo on top of the plan), or one of the Managed + cPanel tiers ($59.99 to $99.99/mo on top of the plan). The tables below show what we handle and what you handle.
What GoZen Manages
| Responsibility | What We Do |
|---|---|
| Operating System Updates | We apply security patches and kernel updates on a regular schedule, and critical patches as soon as they’re released |
| Security Patches | We monitor CVE databases and patch vulnerabilities, so you don’t need to track security advisories yourself |
| Control Panel | Enhance or cPanel/WHM, depending on the option you chose, is installed, licensed, configured, and kept updated. The license is included in the managed add-on price |
| Backups | Automated daily backups via Backuply, stored offsite in a different datacenter. Restores available on request |
| Server Monitoring | 24/7 monitoring for uptime, CPU, memory, disk, and network. We get alerted before you do |
| Firewall Configuration | Server-level firewall is configured and maintained. cPGuard WAF is active |
| Initial Server Setup | Your VPS arrives with the OS, control panel, and security baseline already configured |
| cPGuard Security | Malware scanning, brute force protection, and WAF - all included and maintained |
What You Handle
| Responsibility | What’s On You |
|---|---|
| Your websites | Deploying code, managing files, configuring your applications |
| Your databases | Creating databases, managing users, optimizing queries |
| Application updates | WordPress core, plugins, themes, and any other CMS or app you run |
| Email configuration | Creating email accounts, managing forwarders and filters |
| Domain and DNS | Pointing domains, managing DNS records, SSL certificate selection |
| Content | Your website content, media uploads, and user data |
| Application-level security | Strong passwords, 2FA on your apps, plugin/theme security |
Managed vs Unmanaged
| Feature | Managed VPS | Unmanaged VPS |
|---|---|---|
| OS updates | GoZen handles | You handle |
| Security patches | GoZen handles | You handle |
| Control panel | Included (Enhance or cPanel/WHM) | Not included (install your own or go panel-free) |
| Server monitoring | 24/7 by GoZen | Set up your own |
| Backups | Automated via Backuply | Configure your own |
| Firewall | Pre-configured | You set up UFW/iptables |
| cPGuard | Included | Not included |
| Root access | Yes | Yes |
| Support scope | Server + application guidance | Server hardware/network only |
| Price | Plan + managed add-on (includes labor and licensing) | Plan only |
Choose managed if you want to run websites without doing server maintenance yourself. You get a control panel, automatic updates, backups, and monitoring without hiring a sysadmin.
Choose unmanaged if you’re comfortable managing Linux servers yourself, you want a custom stack (Docker, custom Nginx, Node.js services), or you don’t need a control panel.
How Support Works on Managed VPS
On managed plans, our support team covers more:
- Server-level issues: we troubleshoot and fix them (disk full, service crashed, performance degradation)
- Control panel issues: we configure, troubleshoot, and repair Enhance or cPanel/WHM
- Security incidents: we investigate, clean up, and harden
- Backup restores: we restore from automated backups on request
- Application guidance: we can help with WordPress, PHP, and MySQL configuration. We won’t write your code, but we’ll point you in the right direction
To get support, open a ticket in the client area under Technical Support.
Server Specifications
Managed VPS uses the same VPS plans as self-managed:
- CPU: Shared vCPU on standard VPS plans. For dedicated AMD EPYC cores, see Business Cloud
- RAM: Guaranteed allocation
- Storage: NVMe SSDs
- Network: Redundant uplinks with DDoS protection
- Control Panel: Enhance or cPanel/WHM, with full root access
You have full root SSH access on managed plans too. You can install software, configure services, and customize the server. If you break something, we’ll help fix it.
Using root access on a managed VPS doesn’t end the managed support. We still handle OS updates, security, and monitoring. Don’t uninstall the control panel or change the server’s role without discussing it with us first.
When to Upgrade from Shared Hosting
Consider a managed VPS when:
- You’re hitting CloudLinux resource limits consistently
- You need more control over PHP, MySQL, or server configuration
- You’re running multiple high-traffic sites
- You need dedicated IP addresses
- You want to run services that shared hosting doesn’t support (Redis, custom daemons, Docker)
Request a free migration and our team moves your sites over.
What to Do Next
- First Boot: Initial Server Setup - if you want to understand what’s configured on your server
- Monitoring Your Server - see what we monitor and how to check yourself
- Using Backuply - understand how your managed VPS backups work
Last updated 21 Oct 2026, 00:00 +0300.