GoZen Managed VPS - What's Included
What ‘managed’ actually means on GoZen Host VPS plans. What we handle, what you handle, and when to choose managed.
“Managed VPS” means different things at different hosts. At GoZen Host, it means our engineers handle the infrastructure so you can focus on your websites and applications. Here’s exactly where the line is.
What GoZen Manages
| Responsibility | What We Do |
|---|---|
| Operating System Updates | We apply security patches and kernel updates on a regular schedule. Critical patches are applied as soon as they’re released |
| Security Patches | We monitor CVE databases and patch vulnerabilities proactively. You don’t need to track security advisories yourself |
| Control Panel | cPanel/WHM is installed, licensed, configured, and kept updated. No panel license costs on your end |
| Backups | Automated daily backups via Backuply, stored offsite in a different datacenter. Restores available on request |
| Server Monitoring | 24/7 monitoring for uptime, CPU, memory, disk, and network. We get alerted before you do |
| Firewall Configuration | Server-level firewall is configured and maintained. cPGuard WAF is active |
| Initial Server Setup | Your VPS arrives with the OS, control panel, and security baseline already configured |
| cPGuard Security | Malware scanning, brute force protection, and WAF - all included and maintained |
What You Handle
| Responsibility | What’s On You |
|---|---|
| Your websites | Deploying code, managing files, configuring your applications |
| Your databases | Creating databases, managing users, optimizing queries |
| Application updates | WordPress core, plugins, themes, and any other CMS or app you run |
| Email configuration | Creating email accounts, managing forwarders and filters |
| Domain and DNS | Pointing domains, managing DNS records, SSL certificate selection |
| Content | Your website content, media uploads, and user data |
| Application-level security | Strong passwords, 2FA on your apps, plugin/theme security |
Managed vs Unmanaged
| Feature | Managed VPS | Unmanaged VPS |
|---|---|---|
| OS updates | GoZen handles | You handle |
| Security patches | GoZen handles | You handle |
| Control panel | Included (cPanel/WHM) | Not included (install your own or go panel-free) |
| Server monitoring | 24/7 by GoZen | Set up your own |
| Backups | Automated via Backuply | Configure your own |
| Firewall | Pre-configured | You set up UFW/iptables |
| cPGuard | Included | Not included |
| Root access | Yes | Yes |
| Support scope | Server + application guidance | Server hardware/network only |
| Price | Higher (includes labor + licensing) | Lower (DIY) |
Choose managed if you want to run websites without worrying about server maintenance. You get cPanel, automatic updates, backups, and monitoring without hiring a sysadmin.
Choose unmanaged if you’re comfortable managing Linux servers yourself, you want a custom stack (Docker, custom Nginx, Node.js services), or you don’t need cPanel.
How Support Works on Managed VPS
Our support team goes further on managed plans:
- Server-level issues - we troubleshoot and fix (disk full, service crashed, performance degradation)
- cPanel/WHM issues - we configure, troubleshoot, and repair
- Security incidents - we investigate, clean up, and harden
- Backup restores - we restore from automated backups on request
- Application guidance - we can help with WordPress, PHP, and MySQL configuration. We won’t write your code, but we’ll point you in the right direction
To get support: open a ticket in the client area under Technical Support.
Server Specifications
Managed VPS plans run on high-performance infrastructure:
- CPU: Dedicated vCPU cores (not shared/burstable)
- RAM: Guaranteed allocation
- Storage: NVMe SSDs
- Network: Redundant uplinks with DDoS protection
- Control Panel: cPanel/WHM with full root access
You have full root SSH access even on managed plans. You can install software, configure services, and customize as needed. If you break something, we’ll help fix it.
Having root access on a managed VPS doesn’t void the “managed” support. We’ll still handle OS updates, security, and monitoring. Just don’t uninstall cPanel or fundamentally change the server’s role without discussing it with us first.
When to Upgrade from Shared Hosting
Consider a managed VPS when:
- You’re hitting CloudLinux resource limits consistently
- You need more control over PHP, MySQL, or server configuration
- You’re running multiple high-traffic sites
- You need dedicated IP addresses
- You want to run services that shared hosting doesn’t support (Redis, custom daemons, Docker)
The migration is straightforward. Request a free migration and our team moves everything over.
What to Do Next
- First Boot: Initial Server Setup - if you want to understand what’s configured on your server
- Monitoring Your Server - see what we monitor and how to check yourself
- Using Backuply - understand how your managed VPS backups work
Last updated 07 Apr 2026, 00:00 +0200.