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Scheduled Maintenance Notifications

Learn about scheduled maintenance windows and how we communicate planned downtime.

What is Scheduled Maintenance?

Scheduled maintenance is planned work that may temporarily affect service availability. This includes:

  • Security Updates – Patching vulnerabilities
  • Performance Upgrades – Hardware and software improvements
  • System Updates – Operating system and application updates
  • Infrastructure Changes – Network and datacenter operations

How We Announce Maintenance

On the Status Page

Upcoming maintenance appears in a dedicated "Upcoming Maintenance" section showing:

  • Maintenance title and description
  • Start and end times (in your local timezone)
  • Affected services
  • Countdown timer

Via Email

If you're subscribed to alerts, you'll receive an email before maintenance begins.

Email Contents

  • What work is being performed
  • When it starts and ends
  • Which services may be affected
  • What to expect

Maintenance Indicators

Before Maintenance

Services scheduled for maintenance display a "Maintenance Soon" badge when the window is within 24 hours.

During Maintenance

  • The status page shows a blue "Under Maintenance" banner
  • Affected services show a wrench icon
  • Uptime bars show blue segments for maintenance periods

After Maintenance

  • Status returns to "All Systems Operational"
  • A maintenance completion update may be posted
  • Subscribers receive a resolution email

Timing and Scheduling

When We Schedule Maintenance

We schedule maintenance during low-traffic periods:

Region Typical Maintenance Window
🇪🇺 Europe 02:00 - 06:00 CET
🇺🇸 Americas 02:00 - 06:00 EST
🇸🇬 Asia-Pacific 02:00 - 06:00 SGT

How Much Notice We Give

Type Notice Period
Routine updates 24-48 hours
Major changes 1 week
Emergency fixes As soon as possible

What to Expect During Maintenance

  • Quick restarts or configuration changes
  • You may notice momentary connectivity issues
  • Larger updates or migrations
  • Plan to have services unavailable during this window
  • We update servers one at a time
  • You should experience no interruption

Tip

The maintenance announcement will specify which type to expect.

Planning Around Maintenance

For Website Owners

  • Schedule content updates before or after the window
  • Inform your users if your site may be briefly unavailable
  • Avoid launching campaigns during maintenance times

For Developers

  • Pause automated deployments during maintenance
  • Don't run critical batch jobs during the window
  • Plan database migrations around our schedule

For Businesses

  • Notify staff who may be working during the window
  • Prepare fallback communication channels
  • Schedule important meetings outside these times

Emergency Maintenance

Unplanned Work

Sometimes we need to perform urgent maintenance without advance notice. This happens when:

  • A critical security vulnerability is discovered
  • Hardware failure requires immediate replacement
  • An ongoing incident requires emergency repairs

We'll communicate emergency maintenance as quickly as possible via the status page and email alerts.

Frequently Asked Questions

Will I lose data during maintenance?

No. We perform backups before any maintenance that affects data storage.

Can I opt out of maintenance?

Scheduled maintenance is necessary for security and reliability. We can't opt individual accounts out.

What if maintenance runs longer than expected?

We'll update the status page with new estimates and notify subscribers of the delay.

Who do I contact if I have concerns?

Open a support ticket if you have questions about upcoming maintenance.

Next Steps