Setting Up a Professional Email Address

A professional email address uses your own domain (you@yourbusiness.com) instead of a free provider (yourbusiness@gmail.com). It costs nothing extra on GoZen Host because email hosting is included with every shared and WordPress hosting plan.

Why It Matters link

• Credibility: sarah@smithdesign.com looks professional. smithdesign2019@gmail.com doesn’t
• Brand consistency: every email you send reinforces your domain name
• Control: you own the address. No risk of losing it if a third-party service changes policies
• Deliverability: emails from your own domain with proper authentication (SPF, DKIM, DMARC) land in inboxes, not spam

What You Need link

1. A domain name (e.g., yourbusiness.com)
2. A GoZen Host hosting plan (shared, WordPress, or VPS with cPanel)
3. DNS pointed to GoZen nameservers

If you don’t have a domain yet, register one through GoZen or transfer an existing domain.

Creating Your First Email Address link

1. Log into cPanel
2. Go to Email > Email Accounts
3. Click Create
4. Fill in:
   • Username: the part before the @ (e.g., info, hello, sarah)
   • Domain: select your domain from the dropdown
   • Password: use a strong password (minimum 12 characters)
   • Storage quota: set a mailbox size or leave as unlimited
5. Click Create Account

Your email address is live immediately. No DNS changes needed if your domain already points to GoZen.

Recommended Addresses to Create link

You don’t need all of these. Start with one or two.

Accessing Your Email link

Webmail (browser-based) link

Three ways to access webmail:

1. Go to https://yourdomain.com/webmail
2. Go to https://yourdomain.com:2096
3. In cPanel, go to Email > Email Accounts > click Check Email next to the account

GoZen includes Roundcube as the default webmail client. It handles reading, composing, and basic folder management.

Desktop and Mobile Clients link

For daily use, set up your email in a proper client:

• Gmail: Set Up GoZen Email in Gmail
• Outlook: Set Up GoZen Email in Outlook
• Apple Mail, Thunderbird, or any IMAP client: use these settings:

Making Sure Your Emails Don’t Go to Spam link

Without email authentication, your messages may land in spam folders. Set up these three DNS records:

SPF (Sender Policy Framework) link

Tells receiving mail servers which servers are allowed to send email for your domain.

1. In cPanel, go to Email > Email Deliverability
2. If there’s a warning next to your domain, click Repair
3. cPanel adds the SPF record automatically

DKIM (DomainKeys Identified Mail) link

Adds a digital signature to every email you send, proving it wasn’t tampered with.

1. Same page: Email Deliverability
2. Click Repair if DKIM shows a warning
3. cPanel generates and installs the DKIM key

DMARC link

Tells receiving servers what to do with emails that fail SPF or DKIM checks.

Add a DNS TXT record:

Verify all three at GoZen DNS Inspector. Enter your domain and check the email authentication section.

Forwarders and Aliases link

Forward email to another address link

If you want info@yourdomain.com to forward to your personal Gmail:

1. Go to cPanel > Email > Forwarders
2. Click Add Forwarder
3. Enter the source address and the destination email
4. Click Add Forwarder

The original email is delivered to the cPanel mailbox AND forwarded. If you only want forwarding (no local copy), you can skip creating the email account and just set up a forwarder.

Catch-all address link

A catch-all catches emails sent to any address at your domain that doesn’t have a mailbox:

1. Go to cPanel > Email > Default Address
2. Set a default address to forward all unrouted email to

What to Do Next link

• Set Up GoZen Email in Gmail - read your hosting email from Gmail
• Set Up GoZen Email in Outlook - read your hosting email from Outlook
• Email Delivery Problems - fix deliverability issues