Setting Up Email Accounts in cPanel

4 min read

Every GoZen Host shared hosting plan includes email hosting. You can create addresses like [email protected] and access them from webmail or any mail client.

Creating an Email Account link

1. Log into cPanel
2. Go to Email → Email Accounts
3. Click Create
4. Fill in:
   • Username - the part before the @ (e.g., hello)
   • Domain - select your domain from the dropdown
   • Password - use the generator or set your own (minimum 12 characters recommended)
   • Storage quota - set a mailbox size limit or leave as unlimited
5. Click Create Account

Your new address is ready immediately. No DNS changes needed if your domain already points to GoZen nameservers.

Accessing Webmail link

Three ways to get to your inbox:

1. Direct URL: Go to https://yourdomain.com/webmail or https://yourdomain.com:2096
2. From cPanel: Go to Email → Email Accounts → click Check Email next to the account
3. From the client area: Go to Services → My Services → your plan → Login to Webmail

GoZen Host includes Roundcube as the webmail client. It works fine for reading, sending, and basic folder management.

Setting Up a Mail Client link

To use your email in Outlook, Thunderbird, Apple Mail, or a phone, you need these settings:

Incoming Mail link

Outgoing Mail (SMTP) link

Use IMAP unless you have a specific reason not to. IMAP keeps every device in sync. POP3 downloads messages and can delete them from the server, so a phone and a laptop won’t show the same mailbox.

Setting Up Email Forwarders link

Forwarders send a copy of incoming mail to another address. Useful for routing [email protected] to your personal Gmail.

1. Go to Email → Forwarders
2. Click Add Forwarder
3. Enter the address to forward from and the destination address
4. Click Add Forwarder

The original mailbox still receives the email too (unless you delete the email account and only keep the forwarder).

Catch-All (Default Address) link

A catch-all receives mail sent to any address at your domain that doesn’t exist, such as sales@ or a misspelled name.

1. Go to Email → Default Address
2. Choose your domain
3. Select Forward to email address and enter the mailbox that should receive it
4. Click Change

Autoresponders link

Set up an out-of-office reply or automatic acknowledgement:

1. Go to Email → Autoresponders
2. Click Add Autoresponder
3. Set the start/stop dates, subject, and body
4. Click Create

The autoresponder replies to each sender at most once per interval (set in the Interval field, 8 hours by default), so someone who emails you repeatedly doesn’t get a reply every time.

Email Deliverability link

If your emails are landing in spam, check these:

1. SPF record - Go to Email → Email Deliverability in cPanel. If there’s a warning, click Repair to add the correct SPF record automatically
2. DKIM - Same page. cPanel can generate and install the DKIM key for you
3. DMARC - Add a basic DMARC record via Zone Editor:

     _dmarc.yourdomain.com  TXT  "v=DMARC1; p=none; rua=mailto:[email protected]"
     

All three records (SPF, DKIM, DMARC) help email providers trust that your messages are legitimate.

Storage and Limits link

Each email account has an optional storage quota. When a mailbox hits its limit, new emails are bounced back to the sender.

To change the quota:

1. Go to Email → Email Accounts
2. Click Manage next to the account
3. Adjust the Allocated Storage Space
4. Click Save

If you’re running low on overall disk space, check Email → Email Disk Usage to find large mailboxes.

What to Do Next link

• GoZen DNS Inspector - verify your SPF, DKIM, and DMARC records are set up correctly
• Managing DNS Records - check your MX, SPF, and DKIM records
• SSL Certificates - make sure your webmail connection is encrypted