GoZen Host shared hosting plans use cPanel. This guide walks you through the sections you’ll use most.

Control panel overview

Accessing cPanel

Two ways to get in:

  1. From the client area - Go to Services → My Services → select your plan → Login to cPanel
  2. Direct URL - Go to https://your-server-ip:2083 or https://your-domain.com:2083 and log in with your cPanel credentials

Your cPanel username and password were sent in your welcome email and are also visible in the client area under your service details.

File Manager

Files → File Manager opens a web-based file browser. Your website files go in public_html.

Key things to know:

  • Upload files - click Upload in the toolbar, or drag and drop
  • Edit files - right-click a file → Edit to use the built-in code editor
  • Permissions - right-click → Change Permissions. Most files should be 644, directories 755
  • Hidden files - click Settings (top right) → check Show Hidden Files to see .htaccess and other dotfiles

For bulk uploads, use SFTP instead - it’s faster and more reliable than the web file manager.

Email Accounts

Email → Email Accounts lets you create mailboxes on your domain.

Create an email account

  1. Click Create
  2. Enter the address (e.g., hello@yourdomain.com)
  3. Set a password and storage quota
  4. Click Create

Connect to an email client

After creating the account, click Connect Devices next to it. cPanel shows you the exact settings for:

  • IMAP - mail.yourdomain.com, port 993, SSL
  • SMTP - mail.yourdomain.com, port 465, SSL
  • POP3 - mail.yourdomain.com, port 995, SSL (use IMAP unless you have a reason not to)

Use these settings in Outlook, Thunderbird, Apple Mail, or your phone’s mail app.

Webmail

Click Check Email next to any account to open Roundcube webmail directly in your browser - no email client needed.

Databases

Databases → MySQL Databases is where you create databases for WordPress, custom apps, or anything else that needs data storage.

Create a database

  1. Enter a database name → click Create Database
  2. Scroll down to MySQL Users → create a new user with a strong password
  3. Scroll to Add User to Database → select both → click Add
  4. Grant All Privileges → click Make Changes

Your app’s database config will need:

  • Host - localhost
  • Database name - what you just created (prefixed with your cPanel username)
  • Username - the MySQL user you created
  • Password - the password you set

phpMyAdmin

Databases → phpMyAdmin opens a web interface for browsing, querying, importing, and exporting your databases. Use it to:

  • Import a .sql file from a backup
  • Export your database before making changes
  • Run SQL queries directly
  • Check table sizes when troubleshooting performance

One-Click Installs (Softaculous)

Software → Softaculous Apps Installer lets you install popular applications with a few clicks:

  • WordPress - the most common choice
  • Joomla, Drupal - alternative CMS options
  • PrestaShop, OpenCart - e-commerce
  • phpBB, MyBB - forums

Click the application, then Install. Fill in:

  • Choose Domain - select your domain
  • Directory - leave empty to install at the root, or enter a subfolder
  • Site Name and Admin Account - set these up here so you don’t have to later
  • Choose Version - stick with the latest stable release

Softaculous handles the database creation, file deployment, and initial configuration automatically.

Backups

Files → Backup Wizard walks you through downloading a full or partial backup:

  • Full Backup - everything: files, databases, email, configs
  • Home Directory - just your website files
  • MySQL Databases - just your database dumps

GoZen Host also runs automated daily backups, but it’s good practice to download your own copy before making significant changes.

SSL Certificates

Security → SSL/TLS Status shows which domains have SSL coverage. GoZen includes free Let’s Encrypt certificates - they’re auto-installed and auto-renewed.

If you see a domain without SSL:

  1. Go to Security → SSL/TLS Status
  2. Select the domain
  3. Click Run AutoSSL

The certificate is usually issued within a few minutes.

What to Do Next

Last updated 05 Apr 2026, 00:00 +0200. history

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